Best Western Plus Chocolate Lake Hotel

Exceptional

• What did you like most?
  The breakfast is ok: I'd give it 6/10. The bread choices are white or wheat - so personally speaking, the breakfasts have only what is essential. The muffins are stale - every single morning, I eat a hard muffin that has the consistency of having been left on in the open about 10 days - the muffins are tasty but have strangely hard crust throughout. I mean - try one, they are hard throughout and it is always that way with your muffins. I have never experienced breakfast at another Best Western like that. Muffins generally have a soft texture like bread. What is most important in a hotel to clients? 1) A comfortable bed, and 2) breakfast and 3) food for later. As a role model for your establishment, the Glengarry in Truro is the best planned Best Western that I have come across, in terms of breakfast. Their breakfast is a 10/10 - there is nothing further they could do - it would please all of their guests. The difference between Chocolate Lake and the Glengarry is that there, they care more about their guest experiences: There is multi-grain bread for people like me who have wheat allergies. There is a little dish filled with chocolate chips and nuts for the yogurt - which is not expensive and makes the experience of breakfast different from home. Glengarry goes way outside - and has someone with a station - and an employee with a small frying pan and a burner and he makes fresh omelettes! Amazing! He has little containers with onions, green pepper, mixed veg, cheese, bacon and he mixes it all up and viola - a perfect omelette. That's why their facility is a 10/10 and Chocolate Lake overall is in my view a 7/10. The breakfast is just ok, so I don't eat in the restaurant because you charge the prices of a 9/10 hotel but I am expecting the same type of food quality as the breakfast choices, so I don't do the restaurant.
• Was there anything you didn't like?
  I continue to stay here when I need to because the beds are comfortable and the location is convenient and the seating area downstairs is pleasant. Every single time I am asked for comments - I talk about breakfast - over the last night. But it has never changed - so this is my last time mentioning the food. You need to bring it up to 10/10 instead of leaving it at a 6/10. Most people would be ok with it - but people like me look for a higher standard not only in the hotel quality but food. Is food quality and enjoyability not important?

Pleasantly Surprised by facilities and...

• What did you like most?
  We were expecting the usual chain motel room/service, but were pleasantly surprised. We were allocated a top floor room with views over the lake. Bed was comfortable. Room large and service was very good. Hotel offers free parking. Location is not within walking distance of city centre but a short drive away. A shopping centre is also just a short drive away.
• Was there anything you didn't like?
  Nothing.